Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.talkturo.ai/llms.txt

Use this file to discover all available pages before exploring further.

Talkturo measures usage in credits. Every plan comes with a monthly credit allocation and each minute of active call time deducts one credit from your balance. This straightforward model means you always know exactly how much call time you have left and what each conversation costs — no surprise overage charges, no per-feature metering, just minutes.

​
The credit formula

1 credit = 1 minute of active call time
A call that lasts 3 minutes and 20 seconds consumes 4 credits (fractional minutes are rounded up to the next whole minute). The deduction happens at the end of the call, not in advance.

​
What counts as active call time

A credit is charged for every minute from the moment the AI assistant connects to a call until the call ends. This includes:
  • Time the assistant spends speaking (text-to-speech).
  • Time the assistant spends listening (speech-to-text).
  • Brief pauses in conversation where the line is still open.
Hold time where both parties are silent still counts — the call is active as long as the connection is open.

​
Monthly credit allocation by plan

PlanMonthly credits
Free10
Pro400+ (based on your chosen credit tier)
Business400+ (based on your chosen credit tier)
EnterpriseCustom volume — set in your contract
Credits reset on your billing cycle date each month. If you are on the Free plan, your 10 credits reset on the same calendar day each month that you originally signed up.

​
Credit rollovers

Credit rollovers — carrying unused credits from one month into the next — are available on select plans as a negotiated feature. The Free, Pro, and Business plans do not include automatic rollovers. If you need rollovers, they are available as part of an Enterprise agreement.
Unused credits on Free, Pro, and Business plans expire at the end of each billing cycle. They do not accumulate.

​
What happens when credits run out

When your credit balance reaches zero, Talkturo stops connecting new calls for your account:
  • Inbound calls — Callers who dial your number will hear a standard “not available” message rather than reaching your assistant.
  • Outbound calls — Campaigns will pause and no new calls will be dialed.
An upgrade prompt appears in the dashboard when your balance is low. You can upgrade your plan or move to a higher credit tier at any time — the additional credits are available immediately after payment.
If you are running a time-sensitive campaign, monitor your credit balance proactively. A mid-campaign credit exhaustion will pause calls without warning to callers.

​
Monitoring your credit usage

You can check your current credit balance and usage from two places in the dashboard:

Billing page

Navigate to Billing in your account settings to see your current balance, your plan’s monthly allocation, your next reset date, and your billing history.

Call Logs

Every row in Call Logs shows the credit cost of that individual call in the Cost column. Add up the costs across a campaign or date range to understand where your credits are going.

​
Credit cost breakdown per call

Each call’s credit cost covers the full stack of AI services Talkturo uses to run the conversation. The Call Cost tab in the Call Detail panel shows the breakdown:
ComponentWhat it covers
STT (Speech-to-Text)Deepgram transcription of the caller’s voice.
LLM (Language Model)OpenAI or other LLM inference for generating the assistant’s responses.
TTS (Text-to-Speech)Cartesia or ElevenLabs synthesis of the assistant’s voice output.
PlatformTalkturo’s own infrastructure cost for routing, recording, and real-time processing.
The total shown in the Cost column of the Call Logs table is the sum of all four components, expressed in credits.
Long calls with heavy back-and-forth conversations consume more LLM and TTS credits. If your cost per call is high, review your assistant’s prompt to see whether it can resolve conversations more efficiently.