The Call Logs page is your complete record of every call that has passed through Talkturo. Whether an assistant answered an inbound call or dialed out as part of a campaign, a row appears here with the key details you need to understand what happened. You can filter the list down to exactly the calls you care about and open any row to dig into the full transcript, recording, analysis, and cost breakdown.Documentation Index
Fetch the complete documentation index at: https://docs.talkturo.ai/llms.txt
Use this file to discover all available pages before exploring further.
What each column shows
| Column | Description |
|---|---|
| Type | Whether the call was inbound (a caller dialed in) or outbound (the assistant placed the call). |
| Call ID | A unique identifier for the call, truncated to 8 characters in the table. Click the row to copy the full ID. |
| Assistant | The name of the AI assistant that handled the call. |
| From number | The phone number the call originated from. For inbound calls this is the caller; for outbound calls this is your assigned number. |
| To number | The phone number the call was directed to. |
| Start time | The date and time the call began. |
| Duration | How long the call lasted, in seconds. |
| Ended reason | Why the call ended — for example, customer-ended-call, assistant-ended-call, or no-answer. |
| Outcome | The CRM dial result for campaign calls, such as voicemail or no_answer. |
| Cost | The total credit usage for the call, shown in credits (1 credit = 1 minute of active call time). |
Filtering calls
Use the filter bar at the top of the table to narrow the list:- Search — Type any part of a phone number, call type, ended reason, or outcome. To look up a specific call by its full UUID, paste it directly into the search field.
- From number — Filter to calls that originated from a specific number.
- To number — Filter to calls made to a specific number.
- Campaign — Select a campaign from the dropdown to see only the calls that belong to it. Deleted campaigns remain available in the list so you can review historical data.
Key metrics to watch
When reviewing your call logs, focus on these three indicators of assistant performance:Answer rate
The share of outbound calls where a person picked up. A low answer rate often points to calling outside business hours or to stale contact lists.
Completion rate
The share of answered calls that reached a successful outcome (as defined by your assistant’s success evaluation). Track this to measure how well your prompt is guiding conversations.
Cost per contact
Total credits consumed divided by contacts reached. Use this to compare the efficiency of different campaigns or assistants.
Opening a call’s detail view
Click the magnifying glass icon or anywhere on a row to open the Call Detail panel. From there you can access:- Logs tab — Timestamped system events for the call.
- Transcripts tab — The full conversation text. See Read call transcripts for details.
- Analysis tab — AI-generated summary, success evaluation, extracted data, and metadata.
- Messages tab — Message-by-message conversation with speaker labels and timestamps.
- Call Cost tab — Credit breakdown by STT, LLM, TTS, and platform usage.
- Recording — Stereo waveform player with download. See Download and manage call recordings for details.