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Talkturo records every call where recording is enabled on the assistant. Each recording is a stereo MP3 file stored in AWS S3 — the human caller’s audio on one channel and the AI assistant’s voice on the other. You can listen to recordings directly in the browser using the built-in waveform player, or download the file to your local machine for offline review or compliance archiving.

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How recordings work

When a call starts on an assistant that has recording_enabled set to true, Talkturo records the audio as a stereo file. The two audio channels are kept separate:
  • White waveform — The human caller’s voice.
  • Purple waveform — The AI assistant’s voice.
This stereo separation makes it easy to hear exactly what was said on each side of the conversation without the voices blending together. The recording becomes available in the Call Detail panel within a few seconds of the call ending. Playback uses a secure, time-limited URL that refreshes automatically, so you never need to manage storage credentials.

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Finding a recording

1

Go to Call Logs

Navigate to Call Logs in the left sidebar.
2

Open the call

Click on any row to open the Call Detail panel. If a recording exists for that call, the Recording player appears at the top of the panel, above the tab bar.
3

Play the recording

Click the green play button to start playback. Use the playback speed selector (0.5x–2.0x) to listen faster or slower. The timestamp counter shows your current position and the total duration.
If the recording player does not appear for a call, either recording was disabled on the assistant at the time of the call, or the call ended before audio could be captured (for example, a no-answer).

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Downloading a recording

In the recording player, click the Download icon (arrow pointing down) in the bottom-right corner of the player. Your browser downloads the file as an MP3 named after the call’s ID — for example, a1b2c3d4-...mp3. The downloaded file is the full stereo recording, identical to what is stored in S3.

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Enabling and disabling recording per assistant

Recording is controlled at the assistant level using the recording_enabled field. You can toggle this in the Assistants settings UI, or via the API: Enable recording
Disable recording
Changing this setting takes effect on the next call. Calls already in progress are not affected.
Disabling recording on an assistant is immediate and permanent for future calls — you cannot retroactively record a call that has already ended without recording enabled.

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Storage and retention

Talkturo stores all recordings in secure cloud storage and manages access credentials on your behalf — you do not need your own cloud storage account to use call recording. Storage limits and retention periods depend on your plan:
If you need to keep recordings for compliance, legal discovery, or long-term analysis, download them and store them in your own system. Do not rely solely on Talkturo storage for indefinite retention unless you have a written agreement with your account manager.