> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talkturo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Download and manage call recordings

> Find, play, and download stereo MP3 recordings for any call — and learn how to enable or disable recording on a per-assistant basis.

Talkturo records every call where recording is enabled on the assistant. Each recording is a stereo MP3 file stored in AWS S3 — the human caller's audio on one channel and the AI assistant's voice on the other. You can listen to recordings directly in the browser using the built-in waveform player, or download the file to your local machine for offline review or compliance archiving.

## How recordings work

When a call starts on an assistant that has `recording_enabled` set to `true`, Talkturo records the audio as a stereo file. The two audio channels are kept separate:

* **White waveform** — The human caller's voice.
* **Purple waveform** — The AI assistant's voice.

This stereo separation makes it easy to hear exactly what was said on each side of the conversation without the voices blending together.

The recording becomes available in the Call Detail panel within a few seconds of the call ending. Playback uses a secure, time-limited URL that refreshes automatically, so you never need to manage storage credentials.

## Finding a recording

<Steps>
  <Step title="Go to Call Logs">
    Navigate to **Call Logs** in the left sidebar.
  </Step>

  <Step title="Open the call">
    Click on any row to open the **Call Detail** panel. If a recording exists for that call, the **Recording** player appears at the top of the panel, above the tab bar.
  </Step>

  <Step title="Play the recording">
    Click the green play button to start playback. Use the playback speed selector (0.5x–2.0x) to listen faster or slower. The timestamp counter shows your current position and the total duration.
  </Step>
</Steps>

<Note>
  If the recording player does not appear for a call, either recording was disabled on the assistant at the time of the call, or the call ended before audio could be captured (for example, a no-answer).
</Note>

## Downloading a recording

In the recording player, click the **Download** icon (arrow pointing down) in the bottom-right corner of the player. Your browser downloads the file as an MP3 named after the call's ID — for example, `a1b2c3d4-...mp3`.

The downloaded file is the full stereo recording, identical to what is stored in S3.

## Enabling and disabling recording per assistant

Recording is controlled at the assistant level using the `recording_enabled` field. You can toggle this in the **Assistants** settings UI, or via the API:

**Enable recording**

```http theme={null}
PATCH /api/assistants/{assistantId}
Authorization: Bearer <token>
Content-Type: application/json

{
  "accountSlug": "your-account-slug",
  "recording_enabled": true
}
```

**Disable recording**

```http theme={null}
PATCH /api/assistants/{assistantId}
Authorization: Bearer <token>
Content-Type: application/json

{
  "accountSlug": "your-account-slug",
  "recording_enabled": false
}
```

Changing this setting takes effect on the next call. Calls already in progress are not affected.

<Warning>
  Disabling recording on an assistant is immediate and permanent for future calls — you cannot retroactively record a call that has already ended without recording enabled.
</Warning>

## Storage and retention

Talkturo stores all recordings in secure cloud storage and manages access credentials on your behalf — you do not need your own cloud storage account to use call recording.

Storage limits and retention periods depend on your plan:

| Plan       | Recording storage                                                                    |
| ---------- | ------------------------------------------------------------------------------------ |
| Free       | Limited retention — older recordings may be purged.                                  |
| Pro        | Extended retention included.                                                         |
| Business   | Extended retention included.                                                         |
| Enterprise | Custom retention and bring-your-own-bucket available — contact your account manager. |

<Tip>
  If you need to keep recordings for compliance, legal discovery, or long-term analysis, download them and store them in your own system. Do not rely solely on Talkturo storage for indefinite retention unless you have a written agreement with your account manager.
</Tip>

## Related pages

* [View and filter your call history](/en/analytics/call-logs) — Find specific calls before opening recordings.
* [Read call transcripts and AI summaries](/en/analytics/transcripts) — Read what was said alongside the audio.